Privacy Policy
G4hi.co.uk – Privacy Policy
Clear, accessible information about how we use your data G4hi.co.uk – The UK’s first Retrofit Wellbeing Platform
1. Who We Are
G4hi.co.uk (“G4hi.co.uk”) is a Retrofit Wellbeing Platform. We help households apply for retrofit measures by:
• receiving and processing application information
• signposting to accredited assessment and installation partners
• supporting funded and self funded pathways
• providing administrative support throughout the process
We do not install measures, verify eligibility, or act as a scheme operator unless formally authorised.
G4hi.co.uk is a trading name of CWHMAY Ltd (Company No. 12905125). We are registered with the Information Commissioner’s Office: ZA794705.
2. The Data We Collect
We collect only the information needed to process your Retrofit Application. This may include:
• your name, address, and contact details
• basic property information
• details about the measures you are interested in
• documents you choose to upload
• communication records
• application progress information
We do not routinely collect benefit evidence, income information, or special category data unless you voluntarily provide it or unless required by a funded scheme you choose to apply for.
3. Additional Data for Government Funded Schemes (Conditional)
If G4hi.co.uk becomes an authorised delivery partner for a government funded scheme (such as WH:LG), we may be required to collect additional information.
This may include:
• eligibility evidence
• property characteristics
• installation details
• scheme specific documentation
• information required by the scheme administrator
Where this applies, we will process your data strictly in accordance with the scheme rules and the relevant government privacy notices.
We will only collect this information when authorised and only for the scheme you choose to participate in.
4. Why We Use Your Data
We use your data to:
• process your Retrofit Application
• connect you with accredited assessment and installation partners
• communicate with you about your application
• support funded and self funded pathways
• maintain accurate records
• comply with legal obligations
Where required by a funded scheme, we may also use your data to meet scheme specific requirements.
We do not use your data for automated decision making or profiling.
5. Who We Share Your Data With
We may share your data with:
• accredited assessment partners
• accredited installer partners
• administrative service providers (e.g., secure storage, CRM, email tools)
If you choose to apply for a government funded scheme, and only where authorised, we may also share relevant data with:
• the scheme administrator (e.g., DESNZ or a local authority)
• their appointed delivery partners
• accreditation bodies (e.g., TrustMark, MCS)
• auditors or compliance bodies where required
We do not sell your data.
6. Legal Basis for Processing
We process your data under:
• Contract – to process your Retrofit Application
• Legitimate interests – to operate and improve our platform
• Legal obligation – where required by law or scheme rules
• Consent – for optional features or where required by a funded scheme
You may withdraw consent at any time where consent is the legal basis.
7. How Long We Keep Your Data
We retain data only for as long as necessary.
• For funded works: up to 20 years, or as required by law or audit
• For general applications: up to 7 years
• For scheme specific requirements: as required by the scheme administrator
You may request deletion where legally permissible.
8. Your Rights
You have the right to:
• access your data
• correct inaccurate data
• request deletion (where permitted)
• restrict processing
• object to processing
• withdraw consent (where applicable)
To exercise your rights, contact us at hello@g4hi.co.uk.
You may also contact the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
9. Platform Role and Independence
G4hi.co.uk is a facilitator, not an installer or scheme operator. Assessment and installation partners are independent businesses responsible for:
• surveys
• assessments
• installations
• warranties
• aftercare
• compliance with scheme rules
We cannot intervene in technical or contractual disputes.
10. Contact Information
G4hi.co.uk The Health and Wellbeing Centre Cornwall Innovation Treliske Truro TR1 3FF
Email: hello@g4hi.co.uk G4hi.co.uk and UKRetrofit.co.uk are trading names of CWHMAY Ltd.